Image information

Select the menu View > Imageinfo to display a dialog box containing information on the image capture.

Fig. 178: Image information

Capture failures

This area provides detail information on errors that occurred during an image capture process:

Error	Description
API no destination memory	There is no destination memory for copying the finished image. Possible cause Not enough destination memory allocated or all destination buffers locked by the application. Remedy Reduce the frame rate so that there is more time to process the filled destination memory.
API conversion failed	The current image could not be processed correctly. Possible cause Internal error during internal processing of the image.
API image locked	The destination buffers are locked and could not be written to. Possible cause All destination buffers locked by the application. Remedy Reduce the frame rate so that there is more time to process the filled destination memory.
DRV out of buffers	No free internal image memory is available to the driver. The image was discarded. Possible cause The computer takes too long to process the images in the uEye API (e.g. color conversion). Remedy •Reduce the frame rate so that there is more time to process the filled image memory of the driver. •Disable resource-intensive API image pre-processing functions (e.g. edge enhancement, color correction, choose smaller filter mask for software color conversion).
DRV device not ready	The camera is no longer available. It is not possible to access images that have already been transferred. Possible cause The camera has been disconnected or closed.
USB transfer failed	The image was not transferred over the USB bus. Possible cause Not enough free bandwidth on the USB bus for transferring the image. Remedy •Reduce the pixel clock frequency. •Operate fewer cameras simultaneously on a USB bus. •Check the quality of the USB cabling and components.
DEV timeout	The maximum allowable time for image capturing in the camera was exceeded. Possible cause The selected timeout value is too low for image capture. Remedy •Reduce the exposure time. •Increase the timeout.
ETH buffer overflow	The sensor transfers more data than the internal camera memory of the uEye camera can accommodate. Possible cause The selected data rate of the sensor is too high. Remedy •Reduce the pixel clock frequency. •Reduce the frame rate. •Reduce the image size.
Missed images	The uEye camera could neither process nor output an image captured by the sensor. Possible cause The camera's frame rate is too high or the bandwidth on the network or the interface is insufficient to transfer the image. Remedy •Reduce the transferred data, e. g. by reducing the frame rate or selecting another color format. •Increase the value for the receive descriptors in the network card settings.
Total errors	Total number of errors

Device reconnects

This counter increments each time the open camera is removed and reconnected during operation.

Camera image buffer (USB 3 uEye CP Rev. 2 and GigE uEye cameras only)

This area displays the number and utilization of the uEye camera's image buffers. If the image buffers are utilized to full capacity, frames might be lost.

•Number of image buffers

•Used image buffer

Resend packets

With GigE uEye cameras, this field displays the number of network packets that were retransmitted due to data loss. This value indicates the quality of the network connection.

With USB 3 uEye CP Rev. 2 cameras, this field displays the number of packets (1 packet = 1 frame) that were retransmitted due to data loss.